456 Reviews Found
Confirmed Service Customer
Service Review for 2004 SSR April 2024 My SSR had a new battery installed, and I was told to drive it at least 50 miles to re-activate the monitors so that a smog check could be performed. I drove it all over Marin, and then I asked my son to drive to Petaluma while running errands, to rack up additional miles, and the truck would not start again at Friedmans lumber yard in Petaluma. I had the truck towed to Novato Chevrolet, where a broken shifter cable was found after doing a diagnostic. I had the truck towed to the dealership for service, expecting that all the needs of the truck would be expertly addressed at the Chevrolet Service Center, even though my repair shop in San Rafael was equipped to do the needed repair, albeit for a much lower estimate. I gave a complete background report to the tech, mentioning the need for a smog, and also that the lid to the truck bed did not close and needed to be addressed. He said that he would have the truck parked under a roof to prevent the truck bed from being drenched. When I came to pick up the truck, I found that no smog check had been completed, nor even whether the truck would pass, nor had the truck lid been activated to close. Since the Service Department was closed on the weekend, the Sales staff there could not and would address my issues. I called the tech twice andleft messages about my concern, but did not receive a return call. I am disappointed in what I expected to be expert and complete service at Novato Chevrolet, where I actually bought the truck in 2018. Renata A. Santerre melaken@aol.com 415-2722821
Renata S.
SAN RAFAEL
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Service Rep. Kyle provided excellent customer service.
Jimmy N.
NOVATO
Was this review helpful?
Confirmed Service Customer
Great people. Fast and competent service.
Douglas C.
SAN FRANCISCO
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Everything was done in less than the promised time. That helps when you wait for your.vehicle.
Christine R.
SAN RAFAEL
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Novato Chevrolet has an excellent service staff. Our service advisor, Kyle, is outstanding. Everything we wanted done was done, on time and within budget.
Mike R.
NOVATO
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Very professional and friendly Much better than sales department
Mark P.
NOVATO
Was this review helpful?
Confirmed Service Customer
Novato Chevrolet provided excellent service on my 2018 Chevrolet Volt! I appreciate the kindness, courtesy and timeliness that each of their employees provided to me.
Carol H.
SAN RAFAEL
Was this review helpful?
Confirmed Service Customer
Willie was spot-on. Friendly and very helpful. I explained the issue with my SUV and he took care if things.
Sandra P.
NOVATO
Was this review helpful?
Confirmed Sales Customer
Joel & Gio were great! Joel was very helpful and Gio made sure I was able to get the lowest rate for financing which I greatly appreciated. I will recommend Joel & Gio to my friends and family!
Trevor S.
NOVATO
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Ulises, did a great job. A couple days after my service I had some oil drips in my driveway. I called Ulises and brought my truck up that day. They checked it all out and He confirmed no oil issue! Thank You Tim O👍
Tim O.
SAN RAFAEL
Was this review helpful?
Confirmed Service Customer
The tech forgot to change my fuel filter but Wilfredo accommodated me quickly and had it taken care of.
Eileen C.
ROHNERT PARK
Was this review helpful?
Confirmed Service Customer
Scheduling was easy, service was prompt, waiting was comfortable, and Willi answered my questions.
Christina W.
SAN ANSELMO
Was this review helpful?
Confirmed Sales Customer
All went great.The dealership was great to deal with.Our salesman Dave was first class. Some pricing surprises which was some what expected (comes with purchasing from a dealership). At the end of the day I walked away, feeling driving a long distance to use this dealership was worth it.The only thing that could have been better is that after the deal was made it took to long to finish the transaction.Fixing that could be good for the client as well as the dealership. I am confortable suggesting others to go to this dealership.
Kenneth S.
SPARKS