The flat tire replacement was overpriced. I received a discount after I complained but only in form of credit for another service. There was also a Maintanence service performed on the car and advisor couldn���t explain about the issue that they supposedly fixed. I was also offered some service at the very high price $900 + to replace the disk. I was able to fix it at the other shop for $175 I wasn���t satisfied at all
I had to ask the service advisor for the inspection report and had to request an explanation of the limits shown for tire and brake wear in percentage terms. I have replaced the tires; front brake replacement is a long way off.
My 2018 GMC Acadia had a dead battery so I was able to have it jumped and drove to dealer late morning Given they were fairly booked, John explained they may not get to the repair until early next morning. I explained I was from out of town but had accommodations and another car at my disposal so that was fine. John said he would do his best for that same day and in the end, my car had a new battery and diagnostics done by 4:30 pm - everyone was nice and I was extremely satisfied!
The service we received was excellent. They provided the repair we requested and also gave the car a full inspection which was extremely helpful. They also have a late night drop off which made the process a lot easier.
I went in for a tire rotation. I was greeted by polite and friendly people and sent to a bright clean waiting room with a nice big TV. Before I could read 3 pages of the book I brought to read my Bolt was ready. It was a totally pleasant experience and yes, I would highly recommend this dealership.
The service personal were friendly, but they seemed unconcerned about providing thorough service, and did a poor job asking for clarification, and a poor job communicating. The visit ended with me having to remove greasy fingerprints from my exterior finishes, and me having to reschedule an appointment with a qualified auto repair shop.