Very disappointed when I got home to see oil handprints all over the hood and front fenders, very disappointing.......if I lived closer I’d have brought it back to be detailed. Shocking that this got by the quality control.
I had a very positive experience. The repair person did what said they said they'd do, and almost in the time. The job took about 15 minutes longer than estimated, but I enjoyed spending that time in the comfortable customers' lounge.
I called and said I was interested in a Bolt. Chelsea answered the phone, and she was able to answer all my questions (unlike the other Costco dealership I spoke with). We agreed on a date to test drive the car, and when we arrived she was able to explain all the features of the car. We had an excellent test drive; I then selected the specific car I wanted.
I called on December 20th and said I needed to complete the paperwork for the car because I was only going to be in town the 21st and 22nd and then would be gone until January 8th. I wanted to get the deal done so that I could get employee pricing.
As it turned out Chelsea was off the 20th and 21st but they offered to have the manager help me on the 21st.
When I arrived on the 21st the manager (John I think) passed me over to a very businesslike but friendly salesperson, I relaxed in their TV area while I waited for the paperwork to be completed. I then met with the Finance Manager and signed the documents. He explained each document and the rebates. I couldn't have had a nicer to easier car leasing experience.
Now I can't wait for my Bolt to arrive.
Check engine and wiper fluid lights were on. Had them checked. Dealer replaced solenoid, but said issue with wipers was that we needed a new washer pump and connector ($350+). Took it to another mechanic, who showed me that the wiper fluid hose was caught in the oil filter. Dealer should have see this and not recommended unnecessary repairs.
I love every one who works at the Chevy dealership. You walk in and immediately some one come up to you to offer assistance. they all try to make the experience a pleasant one. I would alway go to Novato Chevy first fro all of my needs.
It was a very stress free experience and the the sales people were very understanding of my needs due to a disability I have. John Edgar the sales manager was exceptional and very understanding and knowledgeable and he is just a good person. My sales person David was of the same caliber and very kind and extremely helpful. All in all it was one of my best experiences purchasing a vehicle and I will definitely take my business to Novato Chevrolet when I need a vehicle.
My windshield wipers stopped working and Andrew walked me through the diagnostic process and what the repairs would involve. Novato Chevy’s repair estimate seemed to be inline with what my type of repair would cost. Thank you, Novato Chevy!
The staff was very helpful and knowledgeable. GM John Eggers and Dick in sales were great. The dealership had a great waiting area for my kids. Hey really thought if everything to make the entire experience smooth. Would definitely recommend to a friend.