I needed and oil change for my 2018 Silverado. The garage where I was talking my other vehicles is too far away and busy. I made the appointment with Novato Chevrolet using their online site. The service staff were really helpful and friendly. John told me that I had missed two recalls and that my truck would take a little bit longer. I asked if I could leave it overnight. John said that would be fine and if I needed a ride. I said yes and before I knew I was on the shuttle on my way back to my house. I got an email later that day say my truck was ready. I picked up my truck the next day with no issues. I believe that I have found a new garage for the service of my truck.
David greeted us as we came in. We discussed we wanted the last gen Corvettes at a good price. We eventually got there and Z also helped with our trade in. Very professional service from both of them and left smiling in my new car :) thanks!
Personnel were very friendly and welcoming. I was able to get a same day appointment to troubleshoot an intermittent issue with my portable charge cord. They were able to diagnose the problem and replaced the portable charger for my Volt under warranty. On top of that, they provided a ride from my work back to the dealership. A+!
THIS IS my 3rd time bringing back leased 2017 Volt. I was informed that a rat's nest was under the hood. They replaced the battery module at the time. When I brought the car home there was a large rat's nest still under the hood! Customer Service?
My experience was not great. We went based off finding a car advertised by Novato Chevrolet as new. When test driving the car we were told it was new. Only when it was time to discuss possible purchase were we told it was in fact used. The sales manager was rude, the person handling our sale seemed to not know a lot. They left my credit paper work out on a counter where anyone could see it. I had to ask for things like a car fax report once finding out it was new. And I was called after going home asking for information they failed to get while i was there. Everything just felt very disorganized, and dishonest. A large rat ran across the showroom floor and into a car sitting there and it just seemed fitting after our experience. I also felt that some of the paper work I was asked to signed was not explained to me correctly, and even when I questioned it, I felt that my questions where not correctly or honestly answered.