My service rep was really attentive and friendly! Very professional with every customer that walked in while I was there as well. He definitely has a lot of experience! Hope I get him again on my next servicing.
My recent experience was dampened at the time I sat in the Finance Office. I was quoted an “out the door price” by the Online Manager and even when I arrived at the dealership I was shown an “on paper invoice” stating my “out the door” price. Unfortunately, my price quote was not honored by the Finance Advisor. When I arrived home and looked over my total “financed” charged I realized he added more charges that were not part of my quoted price. I felt taken advantage of and now realizing the lack of an honest deal by this dealership. My Online Manager was great. I appreciated her willingness to get me a great price. Unfortunately my experience with Finance at this dealership was less than stellar and ultimately disappointing. I very much am enjoying my new vehicle, but at the same time can not forget the dishonesty of my deal.
It was the easiest and only new car buying experience I have ever had. Jeremy made us feel right at home and answered all of our questions and honored an offer made to my coworker which sealed the deal for me. Love my new electric car
I had a bad experience at another Chevy dealership in the area. The treatment that I got at Novato Chevrolet was so much better. Robert and Jeremy treated me and my husband with respect and friendliness. They were open to negotiating, and I feel that we got a good deal.