Fairly decent but not the best. I have been going back and fourth with Novato Chevy to get a warranty item fixed, specifically the middle console. When purchase my brand new 2018 1500 i had brought this up to the sales personal that said it would be no problem to fix. I just want it fixed but i may have to go to Santa Rosa, CA dealership because there service is great.
Hi Steven, we regret to see that you weren't happy with your experience here. We'd like the opportunity to gather more feedback. Please call us at (415) 878-3718 so we can review your concerns. We appreciate your patronage, Novato Chevrolet
One comment: I stood in the service office lobby for ten minutes before anyone even acknowledge my presence. After waiting one of the service reps told another rep "this guy is waiting." I would recommend he had said something to me like, "welcome, we'll be right with you" before mentioning to the other rep.
I did have to ask for a copy of multi-point service report which is not available in easily identified color print. The Service Advisor did give me a verbal summary of current wear conditions and future filter replacement considerations with a reasonable time frame estimate.
Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!