My experience was not great. We went based off finding a car advertised by Novato Chevrolet as new. When test driving the car we were told it was new. Only when it was time to discuss possible purchase were we told it was in fact used. The sales manager was rude, the person handling our sale seemed to not know a lot. They left my credit paper work out on a counter where anyone could see it. I had to ask for things like a car fax report once finding out it was new. And I was called after going home asking for information they failed to get while i was there. Everything just felt very disorganized, and dishonest. A large rat ran across the showroom floor and into a car sitting there and it just seemed fitting after our experience. I also felt that some of the paper work I was asked to signed was not explained to me correctly, and even when I questioned it, I felt that my questions where not correctly or honestly answered.
Though I didn't purchase my car here, sorry guys, I truly cannot say enough about the staff at Novato Chevrolet. I will only bring my Equinox to Novato for any work that needs to be done. They are efficient, professional, welcoming, courteous, and knowledgeable. I appreciate the waiting area, and the fact that as other staff walk by, they engage with me, offer coffee, etc. And each time the time estimate for the work is never true - its always shorter! Highly recommend them!
Hi there, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!