Had a problem with the SD card in my Blazer. Novato Chevy ordered one and it was delivered the next morning. I drove in; they put in the new card and I was out the door in minutes. They even thanked me for my patience with the situation!
Being the owner of a Chevrolet Volt I rely on the dealership to support the vehicle's technology more so than if I drove a standard ICE car. The service department at Novato Chevrolet has been very responsive to any issues or inquiries I have. GM / Chevrolet should use them as a model in Marin County.
During a drop-in visit to Novato Chevrolet for a tire under inflation (slow leak) problem, it was discovered that the Check Engine light was on. Novato Chevrolet's schedule was already filled for the remainder of the week. After informing the Service Department how important it was to have my truck repaired as soon as possible, the Service Department ensured that the five hour repair was performed the next day. They really went the distance for me which was much appreciated.
Novato Chevrolet is the Best service I’ve ever had with a car. I’ve had my Cadillac Escalade since 2015.. Streeter with Petaluma-that was the worse service I’ve ever had & almost sold my car. Then I found out Novato serviced Cadillac. Greg has been Amaxing. When he says my car will be done around a certain time-it Always is, sometimes even earlier. I know it takes a village to run a service Dept so even though I’ve never met the people who work on my car, I thank them too. All the people in the front office have always been friendly & thexwauting area is stocked with refreshments. I hope Chevy comes out with more electric vehicles, like a truck, because I would love to stay with this service team. I don’t worry anymore of something wrong with my vehicle. I know Greg will do his best to fit me to get it fixed & make my wait comfortable. Thank you for being an honest, friendly, competent service team. I feel fortunate to have Greg & Novato Chevrolet as my car service😊
I had a great experience with Novato Chevrolet. Andrew in the service department handled my service in a way that made me feel confident in the quality and efficiency of the work I needed. I was also given a ride to a from work while my car was being serviced which really helped me out.
I scheduled an appointment to get my 2015 Silverado serviced, which I bought from the dealer (Novato Chevrolet) in 2015. And also was going to speak with Roger the Service Manager, but when I arrived I was told that he was out to lunch and should arrive within the next few minutes, twenty minutes passed then Greg from the Service Dept approached me and advised that Roger is gone for the day and decided to start his weekend early, and to come back on Monday. Hence I had already lost time from work on 7/26/19 to speak with Roger and to just be told by Greg to just come back Monday as he walked away from me was poor customer service. I have worked within customer service for over 6 years and the way I have been treated at Novato Chevrolet is horrible besides the oil changes everything else up to this point has been horrible. To make a long story short, I recently noticed a huge stain on the rear part of my headliner and took my truck to Fremont Chevrolet deer to it being closer to me demographically. I had an inspection done on my truck and come to find out my truck had been leaking from my third brake light for months and managed to stain my headliner in the rear and leaked all the way down my carpet and up to my door rails on the driver and passenger side. I spoke with my dealership (Novato Chevrolet, Greg "service dept") and was just advised to speak with Chevrolet customer service. I called and managed to get my case escalated with Roy(Rogelio), to make a long story short he never followed up with me as he stated and to just to tell me he checked all the systems (in like five minutes while on the phone with me) that there was nothing they could do and advised to speak with my dealership. At the end of there day I still to this day (8-4-19) have not had any assistance from my dealership nor Chevrolet Customer Service, I recently had the AC go out on my truck and the same as my leak I have not been provided any assistance at all and am highly disappointed and would not recommend at this moment Novato Chevrolet for any purchase of a vehicle.
It was quick and easy. I got a shuttle ride to the bus so I could get to work. The biggest pain for me is that the shuttle won't being me to San Rafael. You're the only dealer in Marin, so you need to consider that.
David was amazing! He made the process of purchasing our new car easy, quick, and helpful. The dealership staff is welcoming and extremely nice! We would definitely recommend friends and family. We drove from Stockton simply because of their wonderful service.
I appreciated the ride to work and back. I appreciated the extra care from Greg who remained interested in my profession as an educator and gave some helpful suggestions! That was a generous act of community!
It was easy to make a service appointment for my Bolt at a convenient time for me. I dropped it off Saturday and dealt with Greg. He was excellent. My appointment was at 7:30 the following Monday. We were going on a long trip and fully charged the Bolt for the first time Friday night. Saturday morning there were two warning lights on the dash. I called and spoke to Greg. He recommended not going on a long road trip. We dropped it off that afternoon. Monday afternoon Greg called to say the technician could not find the source of the warning light. We received a call Tuesday saying the car was ready for pick up and the technician could not find the source of the warning lights. I had asked the service agent if I could have my car washed since it had been outside on your lot for four days. I was told they ONLY WASH NEW VEHICLES when they are sold. I have had BMWs, Porsches, Audi’s and Honda and THEY ALL WASHED MY CAR without being asked. WHY NOT YOU? We had washed the Bolt and it is always garaged. When we picked it up Tuesday it was dusty. I think you should change your policy. Also when I have my Odyssey and Cayenne serviced, they give me a check list of what was inspected, break and tire tread remaining. Your invoice just stated there was a 20 point inspection of the vehicle. But I have no idea what was inspected.
I had some issues getting my middle console replaced through this dealership in the past but after i mentioned that in a survey just like this one they reached out and wanted to take care of it. After the fact, i went there and felt i was getting taken care of properly. Andrew in the service department kept me updated and provided great service.