Our Reviews

When i had my Bolt towed to Novato the dealer was not able to provide a ride to get me home There was no notification that the 12v battery was failing the Bolt just died in the parking lot. We have that problem with the backing camera which has been going on and of for years and Novato chev has never been able to fix it

Nick is the best GM tech in California. Kyle is professional and polite. Emily is a great cashier.

It was fine. Communication could have been better, but overall performance was satisfactory.

The customer service that Jeffrey Martin-Martinez was great. However, the first service advisor I spoke to on the phone seemed annoyed that I requested to use the dealerships website coupon for my oil change and tire rotations. Lastly, the customer experience when picking up my truck at the end of the day seemed unorganized. It seemed like the service associated didn't know what they were doing. Perhaps there is a customer service training opportunity here?

Josh has been great! He was able to fit me in for a second apointment. Also Steve has been wonderful picking me up and taking me home in the shuttle. A great experience so far, I will recommend. Thank you!

Great salesperson Oscar), very quick and easy finance session.

Got an appointment with no problem. Appointment was on time. did everything the said they would do. Work got done and on time. Did a very good job.

Josh-well spoken and specific to my issues.

Prompt, assertive, welcoming and professional service! The exceptional customer service was top notch and will definitely recommend my friends. Thank you to the staff for understanding my needs and delivering the ultimate deal on my new EV! -Christy

Got exactly what I wanted.

Great service.

I rarely complain but here is what happened. I made an appointment for my truck. The service brake pad monitor was on. I made an appointment a week or so later and was very specific with the problem. When my truck was checked in at 7:30am they read the codes and confirmed the problem. I texted the service adviser at 12:12, 2:50, and 5:26 to check progress. Each time I was told there was no update. They kept the truck overnight. At 9:50am I sent another text asking for status. At 10:45 i received a call back stating they had figured out the problem. The sensor was bad and would need to be ordered. It should arrive on day 3. I declined the order as I couldn't have my truck gone for another day. They could have looked at it on day 1 and ordered the part so they could have fixed it on day 2. Communication was horrible and if they were short staffed it would have been nice to know when I dropped the truck off so I could have rescheduled my visit. I will never go to Novato Chevrolet for service again.

Went for a routine oil change and found out my car may have an issue through your check point system. Josh was detailed and courteous in explaining possible solutions and what ot would cost to fix it.

I brough my 2023 GMC to Novato Chevrolet for some electrical problems! The service manager explained the cost. After the diagnostic testing the battery and frontend collision light was covered under warranty, I felt he went to batt for me and got things done. Thanks Jeff Martinez

Excellent service and attention.

We have felt very frustrated with both our first purchase experience and our first service experience at Novato Chevrolet, and will very likely never return to that dealership. We bought a 2023 Chevy Bolt there. We felt comfortable with the list price, but felt manipulated into agreeing to purchase the Nomad Appearance warranty at $1295 and the special door treatment at $595. These are advertised as optional on the vehicle information sheet, and described as optional in the purchase agreement, but are presented as a done deal that you can't refuse. There was virtually no room to negotiate. After over two hours, Gino Maynetto verbally promised a $130 price reduction, but then never included it in the final purchase agreement. By that time, we had been there over three hours, we were exhausted and we didn't want to wait for them to reprint the purchase agreement. Also, in negotiating the Extended Warranty, we felt it was fair to have that agreement begin after the current warranty ran out, about a year from now. But there was no budging on this either. As a consolation, Oscar our salesperson offered to get us a second key at their price, and told us he would have someone call to set up an appointment for the key and to have the next part of the Nomad appearance coating done. A week went by and no one called. I called Oscar several times, and he kept promising to have someone call. When I finally initiated a call on my own, no one knew what was happening, and we basically had to start from scratch and a whole week had gone by. We were quoted $133 for the key and $275 for programming, and set up an appointment. When we arrived, Jeff Martinez then told us there was additional fee of $75 for the remote emergency key. After expressing our upset about not being told about the remote emergency key beforehand, Jeff gave us a $25 discount. At the end of the day when we picked up the car, we were then told (after the work had been done!) we owed an additional $25 key cutting fee, which he "couldn't do anything about." Our experience is that every time we interact, there is some other surprise fee that we aren't expecting, and things are promised that basically feel untrue. We are extremely happy with the car itself, but our experiences with the dealership have left us hoping we will have a better experience with another dealership in the area.

Muy bien la persona jef que me atendió fue mui amable al esplicar todo i como solucionar el detalle

Very good pricing on a 2-year lease.

Friendly and knowledgeable

Good but very expensive

Outstanding, friendly, professional sales team.

Well d not clean were they put oil and for got to click part were it go and I can back so they put it back

Fast and Professional

I had a Great experience at Team Chevrolet, The staff was very helpful, and they got me a good deal on the new Silverado 1500 Diesel. They're friendly, honest, and made the whole process easy and fast, I’m really happy with my new truck and the way everything went. I recommend 100%.

Fast, efficient, friendly!

I met Oscar, Gino, and David at the dealership, and I had an enjoyable interaction with all of them. Oscar patiently helped me with the test drive, walking me through all the features of the car, and then Gino helped us with all the paperwork and explained everything to us patiently and clearly, and David also helped us a lot to get this car. Great team to work with, and we will definitely be back with our family for other cars in the future

Was able to schedule with in one day which is fantastic.

Very friendly, competent, and easy to work with.

I had a great experience at Novato Chevrolet dealership. I was greeted with a friendly smile by Jasmine which made me feel comfortable right away. She was very knowledgeable about the model I was inquiring about She was courteous, respectful and patient a professional in every since of the word. She went beyond what was expected to making sure I knew everything about the vehicle I purchased. The general manager and the staff were all friendly and very helpful. I was very comfortable dealing with this dealership.

Nice, friendlyExplain About My Truck Service

Josh checked me for looking at my Chev Bolt that seemed to have something loose in the suspension. He kept me up to date on the status of the car, and even set a time for me to meet with the technician. The Technician was not able to reproduce what I had been hearing, so he went for a ride with me to see if we couldn't hear it together. We did not hear it on the roads around the dealership, but I really appreciated this effort by the dealership!

Car was taken promptly and work done fairly quickly. Everyone is very nice there & I am acknowledged by many other than the service department. The prices are good - less than my local mechanic for the same work.

Josh was thorough in making sure everything my Blazer needed would be taken care of. He also pointed out that I had GM Rewards points that I could use.

It was easy, quick and great service all around!

Salesman was polite, professional and helpful. We had agreed upon a price before visiting the showroom and that was the final price we paid. The agent who walked us through the (much too long) process of actually buying the vehicle was also polite and patient as we read through the reams of legalese.

Josh was good to deal with.

It was easy to make an appointment and they fixed the problem under warrant

Kyle is always helpful and has been a fantastic, knowledgeable advisor.

Kyle is truly the best service advisor I’ve ever worked with — and a huge reason we’ll continue bringing our Chevy in for service. He went above and beyond in helping us navigate ongoing issues with our Suburban and kept me updated every step of the way. Even when I was frustrated and feeling pretty hopeless, Kyle remained patient, proactive, and reassuring. His follow-through, communication, and genuine care made all the difference. He’s an absolute keeper, and I’m incredibly grateful for his tireless effort on my vehicle. Thank you again for the exceptional service!

I was really nervous about purchasing a car but the employees there made it feel more comfortable which I highly appreciate.

Sales and service staffs very helpful.

Ryan was very helpful managing the purchase of our new Silverado 2500HD, as well as our trade-in. We appreciated the dealerships attention to detail. Ogling the C8 Corvettes in the showroom was an added benefit.

The customer service is not very good... the people are very rude and unfriendly, both at the front desk and the workers in the back of the service.

I was suprised at the amount of the final bill. I go there because you do a good job./

The work was done promptly, and potential issues were discussed and resolved. I was on my way within 2 hours (thanks!).

Asked if I wanted to make an appointment at 0800 or 0830 for an half hour oil change, chose 0800. Arrived 0800 told - gosh we have to service cars that are still being repaired from yesterday line up. wth. would you like to wait or it will be probably @ 1000 am before car is ready. Could of gone to oil changes or better DIY, but this was a free complimentary FULL SYNTHETIC oil change. Ask to be shuttle home. CAR wasn't ready till 1115am.Then get a text at 0840 telling me my appointment been CHANGED to 0915. Say what, I been here as told since 0800! Over 3 hour WAIT for a half and hour oil change and they wounder why, so many one star serive reviews? Plus had to agrue with service advisor to get my oil change done bc my new Trax LT only had 1200 miles on it. Watch youtube the car nut or I do cars, etc.. new engines or transmissions need fluids changed out 500 to 1000 miles bc of metal flakes cause my new gears making with each other, otherwise those metal flakes act as sand that block internal fluid channels ports and your gears. Maco & microscopic metal flakes from new gears synchronizing for the first time. Also, it a turbo, so according to the "the car nut" change oil every 3 to 4 k, NOT 7k or 10k like most car stealerships recommend bc they want you to BUY another new car in 3 -5 years. Plus several times had to repeat not to rotate my tires bc I only had 1200 miles on them. New Trax LT and the rear wiper sprayer doesn't work and I forgot to tell them, so now I have to go back for another half an hour service that will take several hours total to fix- On the Brite side shuttle service was available and a clean c waiting room, albeit THE CNN clown network media, playing- bring your laptop for free wi-fi MAGA.

The experience was very easy-going. No pressure whatsoever very helpful. My salesman, Joe.costándole Truly made it a great experience

I had a good experience, the only reason I gave 4 stars and not 5 , because it took so long for the service drop it off 10 am and was done at 3 pm maybe that’s the time it usually takes but in the past with other cars only takes a few hours, but other than that all good

Great service, complimentary shuttle made pick up really convenient.

everything was great repair was good. Updates well they sucked. I didnt hear anything for the first week until I reached out to ask for an update. Even if i got a message at the end of day saying we do not have a update on your vehicle yet, that wouldve been fine. But, instead I got no updates until I reached out. That was very annoying.

Advisor was really helpful

It was extremely fast and was an easy process!

Ken and team were able to fix my vehicle ahead of the expected time

Great experience with Jeff and office staff.

Great

The best service we ever had. So kind. So flexible. Etc. Oscar. And the other guys are very helpful. Friendly etc. The best customer service. Thanks so much.

Pleasant and informative

Jeff did a good job. Thanks

Josh was great as were the shuttle drivers. The Dealership should make EGR cleaning an option for the Chevy Volt. Not a warranty thing but a prudent maintenance item because of the well known issue with the Volt, an otherwise excellent vehicle

It appears that all the necessary work was done in a timely manner. I was especially pleased that a part was acquired through the warranty with much effort by the service advisor.

You serviced my Volt as promised, telling me when I brought the car in Friday morning that they would probably have to keep the car over the weekend. Monday you told me the diagnostics were not finished (my Volt wasn’t charging), and Tuesday you texted to say the car was ready for pickup. The charging system had needed to be re-programmed. Well done. Thanks!

David & Cesar does a excellent job

EXCELLENT!

I had a great experience at Novato Chevrolet. The team was quick and efficient with the service on my Blazer EV, and I really appreciated how they kept me updated throughout the entire process. Everything was smooth, straightforward, and professional. Highly recommend!

It was a smooth and enjoyable experience. Everyone I dealt with was accommodating and friendly.

My service coordinator - Jeff Martinez - was excellent, very communicative and helpful. The work he coordinated was completed satisfactorily.

Mi Bolt was delivered on an Tuesday morning, 12/16 for inspection of battery problems. I was finally able to get the car back in Thursday afternoon 12/18. The problem supposedly was a partial failure of the small 12 Volt battery which needed to be replaced. The car fix could not have been more than 20 minutes but I had to go without a car for three days during this Holiday season and pay $650.00+ for labor and a $300 12 volt battery.

The staff was great to deal with and the work was fine. However, after having checked the car in, I had the van deliver me to a location a few miles from the dealership, thanked the driver and told him I would need to be picked up at about 3:30, and thanked them for the ride. When I called the dealership about 3p and said I was ready to be picked up. I was flabbergasted when they said the shuttle is not available, and I would need to find my own transportation.

The most seamless experience I’ve ever had at a car dealership. I usually dread going into one but my sales rep was so nice, kind, helpful and overall just a joy to work with. He really looked for options that would be best for me as a customer. Great great experience and will be going back looking for him when my lease is up.

My car was serviced to repair and clear 8 error codes, and I hope that it will be functioning well!

Great experience they found me what I wanted and had me out with a new truck in no time

Fast. Straight to what I needed done. Very descriptive on what was done to my vehicle.

They were prompt and informative

The service is amazing, very good attention

Thank you for making this experience exceptional and smooth!

Got the car we wanted at the price we needed

Great Service!

I was not happy about the sevice this time take 3:45 minutes to do oil chainge is ridicules.

Good work in solving the problem.

2nd time in to have battery checked and Josh got it fixed right!

Working with Kyle, the Service Advisor, was a great experience. He was very helpful and courteous with a can do attitude and I'm happy very with the service that I received.

It was very important for me to have this recall done very first thing in the morning and Josh really took care of me on that. I was all done and back on the road by 9:30 a.m. Thank you Josh!!!

Very professional, fast service and the detailing was amazing!

Josh was easy to work with and very complete and helpful. Great experience

We had battery issues with our second Bolt. The first (2033 model was repurchased by GM) and our second 2033 Bolt developed Propulsion Power issues. GM offered to repurchase this one as well since there is at least a 4 months wait for battery replacement. We met with David Coral at Novato Chevrolet. He suggested EV Equinox. He showed us the various vehicles of different level trim. He was extremely knowledgeable and knew all the bells and whistles of the EV Equinox. No pressure on the sales pitch. We went to the local Kia dealership and then returned to lease the Equinox. .

The salesman and manager completely low-balled me on my trade-in, convincing me that it was only worth $12700, to be sold at auction. Because of this, I had to pay $2500 out of pocket for the difference, and today my car is on your website selling for $17995. They could have paid off my car at $15232, and still made money. That was a sleazy move and bad business.

Service and personnel were fine but it took much longer for my car to be serviced than I was told.

Allan and Joel were outstanding in guiding me in the right direction. They were patient and knowledgeable in answering all my questions. They are wonderful, thoughtful people! It was a pleasure working with them!

Aisle is a great service advisor

Josh and the woman (I forgot her name) who dropped me off and picked me up are awesome! Everything went smoothly. Comfortable waiting room, good coffee and clean bathroom. I always have a positive experience at Novato Chevrolet!

my first time getting my 2003 Yukon serviced at a dealership , other than a few times after I purchased it as new in 2003 I had been getting increasingly unhappy with a well known local shop in my area that had been servicing and repairing all of my many vehicles. I decided to move forward and have my vehicles serviced only at their respective dealerships

I brought my truck in for a scheduled oil change. It took four days. Two separate two-day visits. No explanation given for the delays. No loaner offered. Communication extremely poor. I had a 7:30 am appointment. At the end of the day they told me my truck was still “in the queue” and “had not seen the shop”. What is the point of an appointment if there is no ability to service the truck? I asked them that question and they simply ignored me. While there I asked to address a known issue that had a service bulletin. It took them over a day to tell me they didn’t have the parts but would order them and would call me when they arrived. They never called me. I called a month later and they said yes they had the parts. I called several times to check status. Never once did they call me back. Just text messages. Would not even make eye contact with me when I picked it up. I am on the lookout for another dealership to handle future service. I like my truck. I will never take it in to that dealership again.

Four days with no communication about the problem. I had to call No one called me

Excellent service for my Chevy. Staff was courteous and professional. My issue was resolved to my satisfaction. Will use this dealership for service again.

Came to a reasonable deal with no hassles

Always a great experience!

Kyle provided me with regular updates. Great customer service!

Overall the Jeff, the service person was friendly and helpful...However, despite the car being tied up for a total of 6 days to replace the memory chip in the infotainment center of the Equinox EV, the local dealer was unable to provide me a credit toward a car rental. I reached out to Chevy Concierge and they promised to reimburse me.

Good service - no washing or inside cleanup offered. No loaner car offered. Love the Silverado !

Easy to schedule, easy drop-off and pick-up, clear billing and estimates.

Kyle was my service advisor and did an excellent job keeping me informed on the progress of my trucks service being performed.

Professional and friendly service. The people at the dealership knew my car and serviced it in a very timely manner. They also performed the added things I wanted quickly and a very reasonable price.

Great

Excellent as always. Kyle was very helpful and provided me with early morning transportation to work on short notice.

Kyle at Novato Chevrolet was very helpful dealing with the service on my car. The service was completed on time while I waited.

The salesman was very nice and was very accommodating. We were able to work together on getting a purchase we could all be happy with. I also got a decent trade value for my car.

Kyle, was excellent. Did everything that he said would be done. On time and on budget.

It was a very good experience. Everything was done to perfection.

Everyone was a pleasure to work with. Very clear about the work that was going to be done on my truck.

Turn around was and was kept informed.

I was able to get a same day appointment and they were done with the service the same day. Great service

The maintenance team was very professional and the repairs were completed in a timely manner. My only comment is that the repair took 2 days and I could have been kept better informed of the status of the repairs. My major complaint is with the design of the fuel system venting system. This is the second time that I have had an expensive repair because the vent got plugged. I have never overfilled the tank and always use the automatic shutoff. If the automatic shutoff results in plugged vents, something is wrong with the design. The solution recommended to me is impractical, no, impossible. There is no way to know when the tank is full without the automatic shutoff. If someone has a solution, I would like to know.

It was great

Easy drop off and check in Car was ready on time

The service was fast and good. The service representative was knowledgeable and helpful.

Service was performed as requested and completed on time.

Always great service

Always a pleasant experience when at dealership, this time was done quickly.

Great Service

Very professional to excellent work Chevy representative willing to work with you and make things easy. I would not take my truck anywhere else.

Always great customer service.

Excellent communication excellent service

Service advisor was most polite and helpful the second time around. However, I'd made an appointment for a week earlier and asked for a rental car which was not available so I had to return home and reschedule. Second time around I was told that I didn't need a rental car because my service was actually a recall. So I'm happy but wish the first appointment had been successful since the commute traffic is an inconvenience

Friendly and accommodating staff. Car was in excellent condition. Quick and easy finance process. I would buy from here again.

Very enjoyable experience

I came in because a bolt backed out if my cv axel and the guy who helped me was awesome got me a rental and had my truck fixed the next morning

Efficient scheduling, service advisor available immediately, shuttle ride back to my home, and fast turn around of my car.

Amazing service

The only issue I’ve experienced with Novato Chevrolet is that they sometimes overpromise and underdeliver. I always request the shuttle service—which is a wonderful offering—but when I arrive, I’m often told it’s unavailable or that using it would be inconvenient. I’ve also noticed some communication challenges between the parts and service departments, as well as with the online portal. I truly believe the service staff are doing their best, but it seems like the technology may be working against them at times. Relying too heavily on automated systems can create frustration, especially for customers who aren’t as comfortable with technology. Overall, I appreciate the friendliness and effort of the team and hope these areas can be improved to make the customer experience even better.

Service advisor was pleasant and flexible to arrange a much needed service.

Great sales person, Ryan, made our experience pleasant.

Ignition problem not identified by dealer after 2 trips there in 1 week that ended up in a dead battery. Parts for driveshaft came overnight but 1 part needed another day to arrive. Josh was nice & kept us informed.

Jeff martinez is an excellent employee and helpful in service and committed to the customer.

Absolutely amazing service and customer skills staff was nice and helpful.

i scheduled a while you wait oil change but expectaion of time was never established nor was i informed that more service was due? While waiting, I received an email that I missed my appointment, and upon trying to leave after paying, my key was misplaced, but it wasn't a big deal to the cashier.

I was early but Kyle checked me in. I waited in the waiting room and wandered around the showroom. Everyone was very friendly. Oil change & wipers installed & I was on my way.

We had a Monday morning appointment at 9 AM. We dropped the car off Sunday afternoon. Our 2025 Equinox had a recall because of the too silent motor. It was ready at a convenient time where we drove from home in Mill Valley.

Exelent service.

very easy to get an appointment staff always very good. no pressure

Josh was very professional and my car was ready at the estimated time! All of the other employees were very nice and helpful! Steve took me home and picked me up ….. very happy with your service!thank you ☺️

Service was done quickly and efficiently.

Jeff was extremely polite/cordial. My Blazer’s problem was taken care of. The job was completed earlier than expected.

The service experience has been very good. From my service advisor to the technicians. Everything is done right and in a timely manner.

Nick is the best GM tech in California. Kyle is professional and polite. Emily is a great cashier.

I've gone to Chevy for everything since I got my Camaro in 2018. They're always up front and kind. The only issue I have is the amount of time for my oil change.

service i good

Marcel & Jon did a great job helping me find my new truck.

Service adviser was great, Chevy maintenance prices in Marin is to high. I only go there for convenience.

Jeff was very responsive to my time constraints and made sure my car was ready when I needed it. The transportation to take me home and pick me up when my car was ready was so helpful.

They did a great job.

When i had my Bolt towed to Novato the dealer was not able to provide a ride to get me home There was no notification that the 12v battery was failing the Bolt just died in the parking lot. We have that problem with the backing camera which has been going on and of for years and Novato chev has never been able to fix it

Team is always helpful and does great work!

Routine maintenance visit, check in quick, comfortable surroundings to wait, work done in timely fashion, staff friendly, what more could you ask for.

Jeff was very good about getting my vehicle ready and get me on my way

Kyle in the service dept is a pros pro! Always takes great care of my cars

It’s great to have the wheels rolling again.

Fixed problem

My car was ready much later than I was told. Sat 2 hours in rush hour traffic to pick it up.

Went in for service. The advisor explained what would be done and how much it would cost and said it would be done in time for me to be picked up by the shuttle. I then took the shuttle to work and was picked up later in the afternoon. Everything was taken care of so I paid and left.

Good job

Jeff martinez, the service rep, is the best employee you have working in Novato, CA. Promote him. He gets things done and goes out of the way to help you.

We have had the worst experience and unfortunately we are still dealing with car defects that were supposed to be fixed at the dealership. All of November and December has been dealing with problems with our 2023 GMC Yukon Denali and unfortunately we are dealing with it again in Jan and Most likely into Feb. We have escalated this to GMC HQ at this point. Overall a very underwhelming experience with GMC and most likely will never buy nor recommend GMC again.

Great Service, couldn’t be more grateful!

The appointment was easy to schedule and the work was completed in a very timely manner. Josh kept me informed of everything that was happening and kept me in the loop.

Everything went very well and Joel even delivered my car

Jeff was great and very clearly explained what needed to be done to my 2020 Chevy Bolt. Thanks, Jeff!

My first time there & don’t regret it, Itzel, David & Gino are the best

Friendly and asked the right questions before I did.

Josh was great in getting us the car and color my wife wanted at a fair price. Then drove the car down and spent a long time going over it. Our first EV. Then drove our old car back

Communication was great via text. Kyle was very prompt and clear with information via text and when I checked out.

Novato Chevrolet team was so helpful in getting us into our first electric car. They went above and beyond to meet our needs and make the process smooth.

Great service, in a timely manner.

My representative was professional, very knowledgeable and straightforward with my corvette

They are kind people

It was excellent

Josh delivers high-quality work and can be relied on to solve problems efficiently.

Solved my problems

Perfect communication thanks

Service was expensive, but still of high quality.

Service took as much time as I was told. Jeff is always polite and cheerful.

friendly and efficient

My experience was excellent. Was very happy with the staff’s professionalism and their willingness to work with me in purchasing a brand new truck.

They were thorough and professional.

Friendly, courteous service professionals.

They called to remind me I was due for an annual maintenance check. Friendly and kept me updated about when my car would be done. Arranged for someone to drop me off at the gym even after their driver called in sick.

Excellent service from the Chevy service department! They took great care of my truck from start to finish. The staff was professional, friendly, and kept me informed throughout the process. The work was completed on time, and everything was done right the first time. Outstanding customer service and quality workmanship. I highly recommend this dealership’s service department and will definitely be returning for future maintenance and repairs.

Experience was good. Love my new Tahoe. My two complaints would be. 1) they lost one of the keys so I have to return to get a replacement 2) the brand new $85k vehicle came with a small dent. They said they would pay for the repair but i have to take care of myself. Kinda frustrating when you buy a brand new vehicle and have 4-5 hours of your time taken away to get things fixed.

Thanks to Joel for helping us with our recent vehicle purchase. He was patient, took the time to explain the details, and kept the process low-stress. We recommend working with him if you prefer a helpful, no-pressure environment.

Friendly and knowledgeable.

Nice and easy upgrade process.

Jeff was my service advisor. He was prompt, professional, extremely thorough and just trustworthy. I’ve taken my truck for service twice now to Novato Chevrolet. And based on the high quality service, I will be a return customer.

Thanks for Novato Chevrolet

Great work ..thanks five stars

Customer service and buying my vehicle was easy and they worked with me on my trade-in as well. Five stars.

I received excellent customer service during my experience at Novato Chevrolet, my salesmen were attentive, they made sure my needs were met, they were efficient, they under promised and over delivered

Great service, good price. I'll be back.

Jeff M. Is a superior service advisor at Novato.

Great service, knowledgeable employees and I even got my car washed. Thanks, Novato Chevrolet

All good

I brought my car in for it's 1st service. I had made a list of issues that were all covered under the warranty. The reaction from the sales rep was "wow. That's a lot of items that should have been fixed by the original selling dealership" "You should take the car to them". My response was that the selling dealership was far away and that these items should be taken care of by ANY chevy dealership. After a lot of back and forth they finally agreed to do the service there. No problems with the repairs but the sales rep did not inspire confidence in their establishment. In the future I will likely go somewhere else even if it requires me to drive extra distance.

Nice, clean dealership. Professional and courteous staff.

We are very pleased with the car. Having said that I do not feel that this experience was transparent, we were never provided a written breakdown of cost before entering the signing process. We also were very miffed that the vehicle came with a GM level 2 wall mounted charger when we clearly informed the agent we already had charging stations in both our homes, being told it came with the car and we could sell it on eBay (really?). Even more pathetic is that the charger plug was not compatible with our car and we needed to purchase a $60 GM adapter. Then when paying for an adapter we were hit with a 3% surcharge for using a credit card. I will say I met with the head of the service dept about the aftermarket leather interior and he was very reassuring of getting the exact lcolor I was after and confirming that armrests ect would be included. He also planned out a potential schedule to minimize installation time once the subcontractor was ready to install. There is a reason Tesla, Slate, and others have gone to a different sales platform.

Josh took care of us. He was efficient and helpful. He arranged a ride to The Rustic Bakery for lunch. Everything went smoothly

Great experience

Great staff

Great service

Very prompt service

The service is always great and Jeff Martinez has always been courteous and helpful

Great job, had my car ready ahead of schedule, total professionals.

Excellent service. Friendly staff. Good communication.

everything was great, friendly, quick and efficient. my only complaint is they could have given me more for my trade in.

Friendly and knowledgeable

Overall I had a good experience, getting an appointment was easy and the appointment I got was very convenient. I had one follow up question that has not yet been addressed by the service advisor. I will go to the dealership and try and get an answer.

Buena atencion