Our Reviews

It wasn't readily at all apparent when I drove away in my brand new 2024 Equinox EV from Novato Chevrolet on December 17. But about a week later, excessive wind noise at the driver side door prompted me to take a close look at it. Several things caused me to realize that some damage had occurred in the five or so months between the manufacture date and December ... which caused misalignment of the door and wind noise around the weather seal. Visually the damage was very subtle and couldn't have been noticed by Novato Chevrolet's staff without my discovery of the wind noise coming through. I informed Novato Chevrolet of my findings and made a Service Center appointment. Before leaving home, I marked the areas of concern with painters tape. Upon my arrival, it was only minutes until the staff was seriously inspecting the door. They confirmed the problem. Overnight, they got the door back into spec! I am very pleased with the attention and outcome.

All good

Always straight forward with service and price, Never an unwanted upsell

Great in and out service, accommodating to my needs.

Good, thnak you

My only complaint is that it’s hard to get to talk to an advisor, especially, when calling on the phone. I dropped my truck off on a Sunday for a 7:30 appointment on Monday. I then called the next morning at 7:30 to review my work with the advisor and the person who answered the phone couldn’t tell who I was regardless of what information I gave them my name, my phone number, because I hadn’t been checked in yet and it seems like there’s a communication breakdown there.

Very friendly and professional staff. Power went off, but the staff worked to complete the service to my car and arranged for me to go home and pay for the service later. Terrific service.

Jeff is good

These guys are great. You don't feel like you're being taken advantage of, and they're very helpful. Would definitely buy from them again.

The service was awesome with Kyle as my maintenance representative

Brought my truck in for an oil change!

Excellent service, thank you Joe for following up with me all the time and answering all of my questions.

It was easy throughout the whole process from check in, communicating during and pick up.

Great service desk. Appreciated the professionalism and communication throughout the service.

Kyle kept me advised of issues & got the transmission work done. Only one issue - no one reset the transmission fluid nor oil fluid codes. I did it, but it seems it was a no brainer for the tech.

Great service

timely, professional, friendly

very professional.

Nice experience

Kyle did his best to fix my car’s problem in a timely fashion…. They fit me in to their busy schedule and even did an oil change while waiting for a part ! I appreciate the professionalism! Thank you!

Great Job Kyle is the best !!!!

Excellent service

I scheduled the appointment for my preferred day and time, and I could use a coupon to lower the cost of the service by 15 percent. The car was ready on time.

Excelente servicio y Super atentos

I was basically nickel and dimed the entire way out the door. The price it was advertised was definitely not the price that I paid for the truck and I understand taxes and licensing fees and all that. Then they tried to lowball me on my trade-in. I was just disappointed with the whole experience.

Great service.

Service department is top notch!

Had a great experience. Resolved both of the issues with my car and provided clear notes to let me know how they did it.

Excelente, la cita la obtuve tan pronto como la necesite

My recent experience with Novato Chevrolet that I feel compelled to share. I found the vehicle that I liked, with a great price and features that suited my needs. However, my visit to the dealership turned out to be quite frustrating. Despite confirming over the phone that the car was in stock, I was unprepared for the lengthy negotiation process that followed. The finance department pushed various dealer markup items that were not disclosed in their online ad or during our initial conversation. This led to about 3 hours of back-and-forth discussions, which felt like a significant waste of time. Ultimately, I did reach an agreement and ended up paying for these items at what they called a "discount price." While I did get the car, the experience left a sour taste in my mouth. My advice to anyone considering a purchase from this dealership is to ask upfront if the vehicle has any "dealer markup items." It could save you a lot of time and frustration. Overall, while I’m somehow disatisfied with my purchase, the lack of transparency regarding additional costs was disappointing.

Ryan was exceptional in answering all the questions we had, and was very easy to get along with. The dealership as a whole was phenomenal to work with and was very fair and honest throughout the whole process.

Great customer service, very helpful

Kyle did a great job keeping me informed.

The service department was excellent. I'm thankful for their help. I plan on using them in the future.

Keith is a GREAT advisor!

I called Novato Chevrolet and was connected with Alan, who provided me a lease quote for a Chevy Equinox EV. I then test drove the vehicle, and was quite impressed with its driving range, solid feel and responsiveness. One thing that stood out, was that I didn't feel any sales pressure from Alan..

Overall a very positive experience

Kyle was very quick and efficient with taking care of my service needs. Excellent service!

I recently had the opportunity to work with Roberto at Novato Chevrolet, and I was impressed with the overall experience. He took the time to carefully walk me through the features of the car I was interested in, making sure I understood all of the details. Roberto was patient in showing me different options and took the time to explain everything clearly without any pressure. It was evident that he genuinely cared about helping me make the right decision. The process was smooth and informative, and I felt confident in the choices I made. I’d definitely recommend visiting Novato Chevrolet if you're in the market for a new car. Roberto made the experience a positive one.

When I called a kind receptionist helped me get scheduled that same day. When I arrived I was helped within 5 minutes by a kind and knowledge employee. I asked if my tire could be fixed by end of day and they delivered! Very satisfied with the quality of service and timely manner it was completed.

Never again

Keith was great to work with!

Everyone was very polite and thorough in explaining what was going to be done to my vehicle

My service appointment with my blazer was detailed, and everyone was professional in Novato Chevrolet office

It was awesome and professional

1. a pre booked, on time appointment for the "first simple tire rotation service" took 6hrs (the whole day) to get my car back. Dropped my car before 11 am and got it back only by 5pm. Though informed upfront about the time. It's too long of a wait, for the details of the service done. 2. convenience: there was no "shuttle pick up offered" to customers after 3pm. reason stated, the shuttle drivers will be done, by 3pm. shouldn't this be based on the customers, and when the services are completed and vehicles handed back to customers. this isn't customer focused. not only waited for the whole day without my car, but also arrange my ride to get back to dealership. all other dealerships do offer this service to customers, both ways and it's very convenient. but not here.

Kyle who helped us was great and answered all of our questions!

Matthew was wonderful, and very gracious in loaning us the car for a day so we could make a decision on whether we wanted it.

David was very involved and helpful. He knew all about the product and took his time with our questions. Roberto was kind to bring us in and helpful when needed.

very friendly and fast service

Alan O'Leary did a fantastic job locating the exact vehicle I wanted and traded cars with another dealership in Sacramento to get it done. He was always responsive and attentive to my questions during my car search. Thanks again Alan!

Excellent service and courtesy

Everyone was very friendly.There was no pressure. we were not planning on purchasing a car that day but we did. we had a very good experience.

Friendly service

Everything went well except it did take until the next day for me to get it back and I wasn’t notified of this until later in the evening right before they closed. A little more heads up would’ve been appreciated.

I had an 8:30 appointment and Kyle checked me in. He said the service could take up to 2hours. To our surprise Kyle texted me at 9:30 saying my Bolt was ready for pickup. We live in Mil Valley and we decided to wait for the Bolt instead of driving home and then back again to pick up. This worked out better than I could have expected.

Novato Chevrolet provides great service!!

Great people Kyle took all the time to help me with some issues GREAT SERVICE DEPARTMENT

The help was great!

Your team made it easy, checked all the issues and addressed them, were timely and friendly.

Our salesman was great. Low pressure. Good fit for us

Very good experience Oscar worked with us to find the right car the met are budget and he also make sure that we were happy with the choice we will definitely recommend Oscar to our friends

We purchased 2 suburbans and we received excellent and helpful service from the salesperson and F&I guy

I had a fantastic experience! The hospitality was exceptional, and the staff were incredibly helpful.

Helpful very satisfied

Getting my Tahoe a service has never been a problem getting the correct pricing when I call can

Kyle was great! Very professional and my truck was ready before time promised. I will definitely be back.

Very helpful and super friendly

Satisfied

As in past experiences, staff is welcoming, knowledgable, efficient.

it was easy

We had a great experience! Our sales person Alan was very knowledgeable about the car and took the time to make sure I was comfortable with the technology before doing the test drive. He also stayed late, after closing hours, to make sure we had everything we needed. The pricing was fair and Alan made it an enjoyable experience .

Wed had a "glitch" driving our 2022 Bolt EV. The Chevy dealer in Novato accepted the tow-in of the car. At first the Service Dept's Kyle. let us know that the main battery had failed on the road. After a loaner EV and contacting GM, Kyle had sent data for diagnosis by GM engineers. The story ended well when this excellent service manager, Kyle, reversed about the battery. The findings reported a switch failure. We "switched" back and drove out relieved. Kyle followed this episode for a good resolution! Thanks and it's 5 Stars!!

I felt everyone was open and honest. The team worked hard to find the right vehicle for me.

I was only able to use one coupon i should be able to use more the one coupon for different services

great service

Took car in for regular maintenance. Was greeted by service staff and had only small wait. Service manager was friendly and kept me in the loop. We ended up having to replace tires, which I did not expect, but the work was done quickly and Novato Chevrolet was flexible in helping me get the vehicle the following day, which i really appreciated.

Everyone was very nice and professional

I never went to the dealership did everything over the phone but it was a great experience and Joel was amazing.

Service super. I’m so Happy

Always helpful and informative

Great service

I always get great service from Kyle and his team at Novato Chevrolet.

Everyone was kind.

Helpful and communicative in a timely manner.

We dropped the car off Sunday evening and Josh called me first thing Monday morning. I needed the car back by Monday evening and he delivered. Very happy with th experience

Great!

Nice job

I left my truck for two weeks for repair, still not done. I had to pick it up and will have to go back at a later date. They claimed they could not reach me for approval for the repair so they could order parts???

I brought my car in because it shifts to low on its own and occasionally the console is blank when I first start driving. They were unable to fix either issue. “Couldn’t duplicate on test drive”. My console went blank again that same day.

Everything went smoothly! They do need to upgrade the coffee offering in the waiting area - the keurig coffee tastes terrible and the coffee mate is also garbage.

Jeff was very pleasant and helpful.

I had contact with David, Adam and Gino. Everyone was helpful, kind, informative, friendly. Made the experience smooth and pleasant

Friendly, efficient service

My faulty charge cord cannot be swapped for a newer version because it’s not failing at this exact moment.

Very helpful

David was a very professional salesman!

Great service and experience!

Have always been happy with there service

Service staff was friendly and helpful. Services were performed in a timely manner.

My experience was one of the most horrific I have ever had dealing with a business. From management to my service rep, I was never kept up to date as to what was happening. I had to hound them only to sit on hold until I would finally give up going back to work. If it wasn't for me tracking down the part that was ordered and getting a confirmation we would have never known that they were sitting on it for two weeks unaware. Follow up was nonexistence. The whole process was a fiasco from beginning to end. After having my vehicle sit at the dealership for two and a half months, I am still waiting and holding my breath that they will get back to me regarding one of the parts that was never installed.

I had visited several EV car dealers in Orange County about a month ago while visiting my son. I decided that I wanted the Equinox EV and planned to return to Orange County to get a car but on Saturday, June 28 I went to Novato to test drive. I didn't plan to lease the car that day but I was treated so nicely that I ended up doing the deal. Oscar Reyes made a really good presentation of the car's features and Ryan Mathews made the transaction so easy and pleasant that I drove home in a new car! Kudos to them!

The women at the Service desk did a outstanding job with my paperwork and were very polite.

My experience was very pleasant. I would recommend anyone looking to purchase a vehicle.

Check in for appointment was easy and timely. Shuttle service was excellent. Was given an approximate time car was to be ready and service delivered!

Marco and Gino both were excellent. Marco was super helpful and knowledgeable about the vehicle and Gino went the extra mile on making sure our deal was fair.

Always a pleasant experience, fast, efficient and professional.

They never have enough help in the service department and every time I make a service appointment I end up waiting 15 to 20 minutes to get with one of your service reps. Why make an appointment? You need another service advisor!

Nice friendly people did a great job of explaining how the new car works.

Professional and courteous

Thanks to everyone. Very professional and well informed staff: Adam, David & Gino. Hope to work with everyone again in the future.

Great people, great service.

Adam R, Nick and everyone at Novato Chevrolet made our order and purchase process very enjoyable. Chevrolet at first, did not want to accept the order for our Suburban, but Adam pushed the Chevy rep to accept the order. We can't thank him enough for his help.

Jeff is very knowledgeable and let's you know about everything upfront. The only thing is they are slow, 3 hours for an oil change with an appointment is ridiculous.

The whole was excellent. Josh, my service advisor, was friendly, fast and efficient. I was advised of the services needed and optional. The service was performed in a timely manner and my vehicle was returned in perfect condition.

It was fine. Communication could have been better, but overall performance was satisfactory.

Waited for my car to be serviced, comfortable area and good WiFi. Work was completed and I was on my way. Everyone was very helpful.

Jeff was very efficient

Quick & easy!

The experience was very easy-going. No pressure whatsoever very helpful. My salesman, Joe.costándole Truly made it a great experience

I had a good experience, the only reason I gave 4 stars and not 5 , because it took so long for the service drop it off 10 am and was done at 3 pm maybe that’s the time it usually takes but in the past with other cars only takes a few hours, but other than that all good

Josh has been great! He was able to fit me in for a second apointment. Also Steve has been wonderful picking me up and taking me home in the shuttle. A great experience so far, I will recommend. Thank you!

The customer service that Jeffrey Martin-Martinez was great. However, the first service advisor I spoke to on the phone seemed annoyed that I requested to use the dealerships website coupon for my oil change and tire rotations. Lastly, the customer experience when picking up my truck at the end of the day seemed unorganized. It seemed like the service associated didn't know what they were doing. Perhaps there is a customer service training opportunity here?

Pleasant and informative

Got an appointment with no problem. Appointment was on time. did everything the said they would do. Work got done and on time. Did a very good job.

Josh-well spoken and specific to my issues.

Nice, friendlyExplain About My Truck Service

Prompt, assertive, welcoming and professional service! The exceptional customer service was top notch and will definitely recommend my friends. Thank you to the staff for understanding my needs and delivering the ultimate deal on my new EV! -Christy

Great salesperson Oscar), very quick and easy finance session.

Went for a routine oil change and found out my car may have an issue through your check point system. Josh was detailed and courteous in explaining possible solutions and what ot would cost to fix it.

Great service, complimentary shuttle made pick up really convenient.

Very good pricing on a 2-year lease.

2nd time in to have battery checked and Josh got it fixed right!

We have felt very frustrated with both our first purchase experience and our first service experience at Novato Chevrolet, and will very likely never return to that dealership. We bought a 2023 Chevy Bolt there. We felt comfortable with the list price, but felt manipulated into agreeing to purchase the Nomad Appearance warranty at $1295 and the special door treatment at $595. These are advertised as optional on the vehicle information sheet, and described as optional in the purchase agreement, but are presented as a done deal that you can't refuse. There was virtually no room to negotiate. After over two hours, Gino Maynetto verbally promised a $130 price reduction, but then never included it in the final purchase agreement. By that time, we had been there over three hours, we were exhausted and we didn't want to wait for them to reprint the purchase agreement. Also, in negotiating the Extended Warranty, we felt it was fair to have that agreement begin after the current warranty ran out, about a year from now. But there was no budging on this either. As a consolation, Oscar our salesperson offered to get us a second key at their price, and told us he would have someone call to set up an appointment for the key and to have the next part of the Nomad appearance coating done. A week went by and no one called. I called Oscar several times, and he kept promising to have someone call. When I finally initiated a call on my own, no one knew what was happening, and we basically had to start from scratch and a whole week had gone by. We were quoted $133 for the key and $275 for programming, and set up an appointment. When we arrived, Jeff Martinez then told us there was additional fee of $75 for the remote emergency key. After expressing our upset about not being told about the remote emergency key beforehand, Jeff gave us a $25 discount. At the end of the day when we picked up the car, we were then told (after the work had been done!) we owed an additional $25 key cutting fee, which he "couldn't do anything about." Our experience is that every time we interact, there is some other surprise fee that we aren't expecting, and things are promised that basically feel untrue. We are extremely happy with the car itself, but our experiences with the dealership have left us hoping we will have a better experience with another dealership in the area.

I rarely complain but here is what happened. I made an appointment for my truck. The service brake pad monitor was on. I made an appointment a week or so later and was very specific with the problem. When my truck was checked in at 7:30am they read the codes and confirmed the problem. I texted the service adviser at 12:12, 2:50, and 5:26 to check progress. Each time I was told there was no update. They kept the truck overnight. At 9:50am I sent another text asking for status. At 10:45 i received a call back stating they had figured out the problem. The sensor was bad and would need to be ordered. It should arrive on day 3. I declined the order as I couldn't have my truck gone for another day. They could have looked at it on day 1 and ordered the part so they could have fixed it on day 2. Communication was horrible and if they were short staffed it would have been nice to know when I dropped the truck off so I could have rescheduled my visit. I will never go to Novato Chevrolet for service again.

Muy bien la persona jef que me atendió fue mui amable al esplicar todo i como solucionar el detalle

Josh was great as were the shuttle drivers. The Dealership should make EGR cleaning an option for the Chevy Volt. Not a warranty thing but a prudent maintenance item because of the well known issue with the Volt, an otherwise excellent vehicle

The staff was great to deal with and the work was fine. However, after having checked the car in, I had the van deliver me to a location a few miles from the dealership, thanked the driver and told him I would need to be picked up at about 3:30, and thanked them for the ride. When I called the dealership about 3p and said I was ready to be picked up. I was flabbergasted when they said the shuttle is not available, and I would need to find my own transportation.

Friendly and knowledgeable

Good but very expensive

Outstanding, friendly, professional sales team.

It appears that all the necessary work was done in a timely manner. I was especially pleased that a part was acquired through the warranty with much effort by the service advisor.

The maintenance team was very professional and the repairs were completed in a timely manner. My only comment is that the repair took 2 days and I could have been kept better informed of the status of the repairs. My major complaint is with the design of the fuel system venting system. This is the second time that I have had an expensive repair because the vent got plugged. I have never overfilled the tank and always use the automatic shutoff. If the automatic shutoff results in plugged vents, something is wrong with the design. The solution recommended to me is impractical, no, impossible. There is no way to know when the tank is full without the automatic shutoff. If someone has a solution, I would like to know.

Got exactly what I wanted.

Jeff did a good job. Thanks

I brough my 2023 GMC to Novato Chevrolet for some electrical problems! The service manager explained the cost. After the diagnostic testing the battery and frontend collision light was covered under warranty, I felt he went to batt for me and got things done. Thanks Jeff Martinez

Excellent service and attention.

Great service.

Josh checked me for looking at my Chev Bolt that seemed to have something loose in the suspension. He kept me up to date on the status of the car, and even set a time for me to meet with the technician. The Technician was not able to reproduce what I had been hearing, so he went for a ride with me to see if we couldn't hear it together. We did not hear it on the roads around the dealership, but I really appreciated this effort by the dealership!

Car was taken promptly and work done fairly quickly. Everyone is very nice there & I am acknowledged by many other than the service department. The prices are good - less than my local mechanic for the same work.

Working with Kyle, the Service Advisor, was a great experience. He was very helpful and courteous with a can do attitude and I'm happy very with the service that I received.

You serviced my Volt as promised, telling me when I brought the car in Friday morning that they would probably have to keep the car over the weekend. Monday you told me the diagnostics were not finished (my Volt wasn’t charging), and Tuesday you texted to say the car was ready for pickup. The charging system had needed to be re-programmed. Well done. Thanks!

David & Cesar does a excellent job

It was easy, quick and great service all around!

It was very important for me to have this recall done very first thing in the morning and Josh really took care of me on that. I was all done and back on the road by 9:30 a.m. Thank you Josh!!!

I was really nervous about purchasing a car but the employees there made it feel more comfortable which I highly appreciate.

It was great

Josh was thorough in making sure everything my Blazer needed would be taken care of. He also pointed out that I had GM Rewards points that I could use.

Easy drop off and check in Car was ready on time

The most seamless experience I’ve ever had at a car dealership. I usually dread going into one but my sales rep was so nice, kind, helpful and overall just a joy to work with. He really looked for options that would be best for me as a customer. Great great experience and will be going back looking for him when my lease is up.

My car was serviced to repair and clear 8 error codes, and I hope that it will be functioning well!

EXCELLENT!

Well d not clean were they put oil and for got to click part were it go and I can back so they put it back

I had a Great experience at Team Chevrolet, The staff was very helpful, and they got me a good deal on the new Silverado 1500 Diesel. They're friendly, honest, and made the whole process easy and fast, I’m really happy with my new truck and the way everything went. I recommend 100%.

everything was great repair was good. Updates well they sucked. I didnt hear anything for the first week until I reached out to ask for an update. Even if i got a message at the end of day saying we do not have a update on your vehicle yet, that wouldve been fine. But, instead I got no updates until I reached out. That was very annoying.

Fast, efficient, friendly!

We had battery issues with our second Bolt. The first (2033 model was repurchased by GM) and our second 2033 Bolt developed Propulsion Power issues. GM offered to repurchase this one as well since there is at least a 4 months wait for battery replacement. We met with David Coral at Novato Chevrolet. He suggested EV Equinox. He showed us the various vehicles of different level trim. He was extremely knowledgeable and knew all the bells and whistles of the EV Equinox. No pressure on the sales pitch. We went to the local Kia dealership and then returned to lease the Equinox. .

Very professional, fast service and the detailing was amazing!

Josh was easy to work with and very complete and helpful. Great experience

Sales and service staffs very helpful.

Ryan was very helpful managing the purchase of our new Silverado 2500HD, as well as our trade-in. We appreciated the dealerships attention to detail. Ogling the C8 Corvettes in the showroom was an added benefit.

The customer service is not very good... the people are very rude and unfriendly, both at the front desk and the workers in the back of the service.

I was suprised at the amount of the final bill. I go there because you do a good job./

Salesman was polite, professional and helpful. We had agreed upon a price before visiting the showroom and that was the final price we paid. The agent who walked us through the (much too long) process of actually buying the vehicle was also polite and patient as we read through the reams of legalese.

Fast and Professional

Great experience they found me what I wanted and had me out with a new truck in no time

Advisor was really helpful

It was extremely fast and was an easy process!

Ken and team were able to fix my vehicle ahead of the expected time

Josh was good to deal with.

Great experience with Jeff and office staff.

Very friendly, competent, and easy to work with.

I had a great experience at Novato Chevrolet dealership. I was greeted with a friendly smile by Jasmine which made me feel comfortable right away. She was very knowledgeable about the model I was inquiring about She was courteous, respectful and patient a professional in every since of the word. She went beyond what was expected to making sure I knew everything about the vehicle I purchased. The general manager and the staff were all friendly and very helpful. I was very comfortable dealing with this dealership.

Great

i scheduled a while you wait oil change but expectaion of time was never established nor was i informed that more service was due? While waiting, I received an email that I missed my appointment, and upon trying to leave after paying, my key was misplaced, but it wasn't a big deal to the cashier.

Kyle is truly the best service advisor I’ve ever worked with — and a huge reason we’ll continue bringing our Chevy in for service. He went above and beyond in helping us navigate ongoing issues with our Suburban and kept me updated every step of the way. Even when I was frustrated and feeling pretty hopeless, Kyle remained patient, proactive, and reassuring. His follow-through, communication, and genuine care made all the difference. He’s an absolute keeper, and I’m incredibly grateful for his tireless effort on my vehicle. Thank you again for the exceptional service!

The work was done promptly, and potential issues were discussed and resolved. I was on my way within 2 hours (thanks!).

Good service - no washing or inside cleanup offered. No loaner car offered. Love the Silverado !

Asked if I wanted to make an appointment at 0800 or 0830 for an half hour oil change, chose 0800. Arrived 0800 told - gosh we have to service cars that are still being repaired from yesterday line up. wth. would you like to wait or it will be probably @ 1000 am before car is ready. Could of gone to oil changes or better DIY, but this was a free complimentary FULL SYNTHETIC oil change. Ask to be shuttle home. CAR wasn't ready till 1115am.Then get a text at 0840 telling me my appointment been CHANGED to 0915. Say what, I been here as told since 0800! Over 3 hour WAIT for a half and hour oil change and they wounder why, so many one star serive reviews? Plus had to agrue with service advisor to get my oil change done bc my new Trax LT only had 1200 miles on it. Watch youtube the car nut or I do cars, etc.. new engines or transmissions need fluids changed out 500 to 1000 miles bc of metal flakes cause my new gears making with each other, otherwise those metal flakes act as sand that block internal fluid channels ports and your gears. Maco & microscopic metal flakes from new gears synchronizing for the first time. Also, it a turbo, so according to the "the car nut" change oil every 3 to 4 k, NOT 7k or 10k like most car stealerships recommend bc they want you to BUY another new car in 3 -5 years. Plus several times had to repeat not to rotate my tires bc I only had 1200 miles on them. New Trax LT and the rear wiper sprayer doesn't work and I forgot to tell them, so now I have to go back for another half an hour service that will take several hours total to fix- On the Brite side shuttle service was available and a clean c waiting room, albeit THE CNN clown network media, playing- bring your laptop for free wi-fi MAGA.

The salesman and manager completely low-balled me on my trade-in, convincing me that it was only worth $12700, to be sold at auction. Because of this, I had to pay $2500 out of pocket for the difference, and today my car is on your website selling for $17995. They could have paid off my car at $15232, and still made money. That was a sleazy move and bad business.

I met Oscar, Gino, and David at the dealership, and I had an enjoyable interaction with all of them. Oscar patiently helped me with the test drive, walking me through all the features of the car, and then Gino helped us with all the paperwork and explained everything to us patiently and clearly, and David also helped us a lot to get this car. Great team to work with, and we will definitely be back with our family for other cars in the future

Was able to schedule with in one day which is fantastic.

I had a great experience at Novato Chevrolet. The team was quick and efficient with the service on my Blazer EV, and I really appreciated how they kept me updated throughout the entire process. Everything was smooth, straightforward, and professional. Highly recommend!

It was easy to make an appointment and they fixed the problem under warrant

Kyle is always helpful and has been a fantastic, knowledgeable advisor.

The service was fast and good. The service representative was knowledgeable and helpful.

Fast. Straight to what I needed done. Very descriptive on what was done to my vehicle.

They were prompt and informative

It was a smooth and enjoyable experience. Everyone I dealt with was accommodating and friendly.

Service was performed as requested and completed on time.

Easy to schedule, easy drop-off and pick-up, clear billing and estimates.

Kyle was my service advisor and did an excellent job keeping me informed on the progress of my trucks service being performed.

Always great service

Always a pleasant experience when at dealership, this time was done quickly.

Professional and friendly service. The people at the dealership knew my car and serviced it in a very timely manner. They also performed the added things I wanted quickly and a very reasonable price.

Great Service

The service is amazing, very good attention

My service coordinator - Jeff Martinez - was excellent, very communicative and helpful. The work he coordinated was completed satisfactorily.

The best service we ever had. So kind. So flexible. Etc. Oscar. And the other guys are very helpful. Friendly etc. The best customer service. Thanks so much.

Mi Bolt was delivered on an Tuesday morning, 12/16 for inspection of battery problems. I was finally able to get the car back in Thursday afternoon 12/18. The problem supposedly was a partial failure of the small 12 Volt battery which needed to be replaced. The car fix could not have been more than 20 minutes but I had to go without a car for three days during this Holiday season and pay $650.00+ for labor and a $300 12 volt battery.

Thank you for making this experience exceptional and smooth!

Got the car we wanted at the price we needed

I was early but Kyle checked me in. I waited in the waiting room and wandered around the showroom. Everyone was very friendly. Oil change & wipers installed & I was on my way.