Confirmed Service Customer
Our car was there 3 weeks . During that time very little communication on status.On 4/20 I received a diagnosis with I'll call this into your extend warranty and I will have their reply tomorrow. 5/5 I reach out and say hey it's been 2 weeks what's going on with my car? The replay was let me check. Feels like he forgot to call my extended warranty claim in. I asked for a rental car no reply. He forgot to call that in too. 5/23 my car is finally ready. I understand parts were on back order but the communication was poor the whole way through and I feel like the service advisor should have been more proactive all the way around to offer a car for us in the beginning and weekly status updates for the month my car was there. My car is fixed so thanks for that but the rest wasn't great.
Dianne L.
NOVATO,
CA
Business Response
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