Confirmed Service Customer
Everything was great except the cost to replace my windshield wipers was much higher than I would have expected. I bought my Bolt EUV about 6 monthj ago and the wipers were not good when I drove the new car off the lot. I figured I would wait for first service to have these replaced. Upon my service visit, I was informed (politely) that wipers are a "wear and tear" item and not covered under warranty. I then agreed to pay $140 or so (after tax) to have the front pair replaced. When I got home I found replacement wipers on-line for less than $30 each. I feel I was stiffed when not only I bought the car with defective wipers, but also over-charged again when I agreed to pay to replace. I still score the service department high as the personnel at this dealer service was really excellent and polite, and I did agree to pay for the replacement. (I just didn't realize how inexpensive wiper replacements should be at the time.) In the end, I wish GM would put the customer first and make this whole issue right by replacing my wipers without charge.
Douglas L.
TIBURON,
CA
Business Response
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