446 Reviews Found
Confirmed Sales Customer
In these difficult times David the sales person and Adam the GM did an out standing job getting the truck i wanted.
James D.
NOVATO
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Confirmed Service Customer
My brake light was out. This was my first experience with this dealership. I called for service and got an appointment the next day. The office staff, Nancy, and service technician, Kyle, were very pleasant and knowledgeable. I will return to this dealership for service in the future.
Judy E.
HEALSBERG
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Confirmed Service Customer
Made the appointment, I arrived on time and they took care of my issue immediately! needed a new battery for my Cadillac and I was out of there in under an hour and under budget. Great service from Ulises and the entire team, thanks so much for ALWAYS taking such good care of my GM cars.
Gregory C.
NOVATO
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Confirmed Service Customer
Good communication. Efficient. Nice environment.
Stephen Z.
EL CERRITO
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Confirmed Service Customer
As usual I was taking care of with an excellent price and like all the other times I've gone there the staff is been very professional and polite.
Keith D.
SAN RAFAEL
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Confirmed Service Customer
Poor communication - I had to call for all updates on status of my vehicle. Lack of transparency on rationale for costs - recommended a water pump replacement “because car is over 100k” when the real reason was to acquire an ECT part which they could not source but came bundled with the water pump. Unnecessarily charged for labor and part that was not needed and in the end did no resolve the problem.
Omar L.
SAUSALITO
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Confirmed Sales Customer
The experience was very great and service was great answerinf our questions.
Pedro M.
SAN RAFAEL
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Confirmed Sales Customer
The helpful staff helped me work out my Costco incentives after the purchase of my car. Every little bit helps when buying a new car.
Peter R.
BERKELEY
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Confirmed Service Customer
My service rep (Ulises - not sure of spelling) was terrific. Professional, anticipated all my question, got me set up to be online. The entire staff was great. (just add decaf to your Costco run and I'll give you 10 stars next time :)
Margaret J.
NOVATO CA
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Confirmed Sales Customer
Everyone was very friendly and helpful. They went the extra mile by picking me up from my house for appointments and also signing the paperwork at my house.
Melody N.
SAN RAFAEL
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Confirmed Sales Customer
Joel was great to work with and super helpful.
Steven A.
SEBASTOPOL
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Confirmed Service Customer
I called and left a message to book a service appointment. I was called back within 5 minutes. The young woman was polite and efficient. When I dropped off my car I was immediately greeted by my service tech with a friendly welcome. He was great and checked me in quickly. I was able to text with him during the day, and he called me when my car was ready. Price was very reasonable. Overall great experience with the Novato service department.
Eric W.
NOVATO
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Confirmed Service Customer
My service representative, Ulises, was superb. He was smart, and engaged with me intelligently and helpfully about my car's problem, got me a service appointment the very next morning, made sure the likely needed part was in stock, and helped me take care of a couple of minor issues while the car was in. His energy and true desire to help was wonderful!
Gary M.
MILL VALLEY
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Confirmed Service Customer
I wished my car could have been worked on sooner, but I understand the manpower issues.
J.b. F.
SAN RAFAEL
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Confirmed Sales Customer
They helped me out with the process of buying a new car. It was a process but everything worked out
Mateo R.
SAUSALITO