452 Reviews Found
Confirmed Service Customer
Ulyses was great. Why don't they wash the car and vacuum interior like Marin Toyota when you bring car in for service?
Radhika M.
FAIRFAX
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Confirmed Service Customer
Bev is great. Always takes care of me and my truck.
Nicholas Y.
SANTA ROSA
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Confirmed Service Customer
Jacob was excellent to work with, reception area was clean and comfortable to work in, my car was perfectly serviced.
Jennifer I.
SAN RAFAEL
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Confirmed Service Customer
They do their job with a smile. A good experience.
Kristian E.
PETALUMA
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Confirmed Service Customer
The service went fine but paying $255 for a regular oil change is way to expensive!!
Angelo B.
SAN RAFAEL
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Confirmed Service Customer
Great service. Excellent friendly staff. Very communicative and professional.
Jeffrey S.
LARKSPUR
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Confirmed Service Customer
Great service writers, did not try to sell services beyond what is needed in the maint schedule. Very relaxed atmosphere, I felt like I was being well taken care of, was worth my time to drive 30 min to Novato instead of trying the Santa Rosa Chevy dealer. I plan on using Novato Chevy in the future.
Richard P.
SANTA ROSA
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Confirmed Service Customer
Very kind and competent staff and mechanics! It is pretty expensive which is a struggle but I don't think my car could have gotten this great service anywhere else. I wish a good car detailing could have been part of the service but that would have been a dream come true!
Maraea M.
NOVATO
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Confirmed Service Customer
I was in and out without too much wait time.
David R.
SAUSALITO
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Confirmed Service Customer
I'm frustrated that I was the full cost of the rental wasn't covered while my batter was replaced. My car was in for two weeks because of the defective battery - clearly and unequivocably GM's fault. I would have been happy to drive it around for those two weeks while we waited for a new battery (I've been driving it for two years!) but the software prevented that, so I had to get a rental. Again, that was GM's decision to design the software that way. Given that this was 100% GM's fault, it feels petty that they won't pay the full cost of a rental. They'll only cover $44 a day, and there were no cars available at that price point at Hertz, so I'm stuck with the difference. It isn't too much money, but if GM is going to nickle and dime its customers like this, I don't have a lot of incentive to purchase another GM in the future. I've already been driving around with a reduced battery for years. The least they could do is cover the rental.
Morgan A.
SAN FRANCISCO
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Confirmed Service Customer
I always receive great service. Yiur service team is amazing.
Tina S.
BELVEDERE
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Confirmed Service Customer
The service representative who helped me, Ulises, was very helpful, thorough and everything went great! He identified a few things my car needed while doing the recall software update saving me another trip to the dealership in the near future! Thank you! Meegan Lee Potter
Meegan P.
FOREST KNOLLS
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Confirmed Sales Customer
My experience was perfect and I could not have asked for a better sales person with Joe. He was knowledgable, funny and kind. He did not push me hard, but asked all the right questions to understand and connect with me to ensure I was getting everything I wanted and that I would walk away happy. LOVE my new Colorado, thank you!
Chase W.
MILL VALLEY