448 Reviews Found
Confirmed Service Customer
Well, I have been going there for 4 years and also, bought my car there! And the service guys are awesome!
Marta B.
SAN FRANCISCO
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Business Response
Thank you so much Pat! It was my pleasure, and working with you made it easy! We're here for you anytime.
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Confirmed Service Customer
Service dept. finally figured out the problem. I wish realizing I needed a new battery in order for auto stop to function didn’t have to take 4 and a half hours. Works great now!
Christine R.
SAN RAFAEL
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Confirmed Sales Customer
Pedro Gallardo was very helpful and communicated promptly. He definitely went above and beyond to get an approval for our loan.
Guadalupe C.
RICHMOND
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Confirmed Service Customer
Ease of appointment, friendly and competent staff.
Michael F.
PETALUMA
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Confirmed Service Customer
, You guys take very good care of my Corvette, Thanks again to Jacob he was so nice and so honest, I appreciated that, I love you all,
Gloria M.
SAN RAFAEL
Business Response
Hi Gloria, and thank you! We are here for you if you ever need anything else, even just an oil change! - Jacob
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Confirmed Service Customer
We dropped off our Bolt for a software update at 9 AM. We were told it would take half the day. We received a call at 1 PM saying the car is ready for pickup. Kyle explained what the software update would provide moving forward. We were very happy with Kyle and the quick update.
Michael I.
MILL VALLEY
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Confirmed Service Customer
There are a lot of people working in the reception area, but they all ignore you for ages before greeting you or helping you. Also, they said my car would be done in half a day, but no one called to say it was done, then finally I called at the end of the day and it was indeed done, but the shuttle was no longer running so I couldn’t get it until the next morning. I wouldn’t rush back there to have my car serviced. There are so many other friendlier places in Novato. The shuttle driver (Steve) is super nice though!!
Jen G.
NOVATO
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Confirmed Service Customer
service person was courteous and went out of his way to answer all my questions
Lila G.
MILL VALLEY
Business Response
Hi Lila, thank you so much!
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Confirmed Service Customer
Coming here for services since 2005 Very happy
Stewart R.
SAN RAFAEL
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Confirmed Service Customer
I have never in my 60 years of owning a vehicle ever experienced the level of care as I did from Jacob. He was so attentive to my needs it just went way beyond the call of duty. In fact the morale at Novato Chevrolet was noticeable. Everybody seemed to enjoy their job and it flowed over to the customers. Hooray to Novato Chevrolet!!!
Angelo J.
CORTE MADERA
Business Response
Wow, that is such a wonderful review, and words cannot express how much that means to me. Although, I must say that customers like you make it easy to provide good service. Thank you!!!! - Jacob
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Confirmed Sales Customer
Joe and the rest of Novato Chevrolet team were excellent in getting me the car I wanted
Mark G.
PETALUMA
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Confirmed Service Customer
My experience at Novato Chevrolet is always pleasant. I feel that they never try to 'upsell' me anything, and explain the details of my service thoroughly to me. Thank you to the team.
Jody Q.
BERKELEY
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Confirmed Service Customer
I was very pleased with the dealership. Very comfortable atmosphere. Everyone that I encountered acknowledged me and was friendly and eager to help. Jakob in-service helped me and I couldn’t ask for a better experience. Honest, no pressure straight forward.
Robert W.
NOVATO
Business Response
That's a very nice review Robert, and it's much appreciated! Please reach out anytime, for any reason.
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Confirmed Service Customer
I always get excellent customer service from the dept..when I go there..the experience is very good.
Jimmy N.
NOVATO
Business Response
We're glad you had good experiences with us, and we appreciate the nice words! Thank you Jimmy!